Refunds & cancellation

7-day request window

Submit your refund request within 7 calendar days of purchase. This is the time allowed to submit a request, not a promise that money will reach your account within 7 days.

Eligible issues

We review requests for duplicate charges, paid access that was not delivered, or a material mismatch between the purchased plan and what was supplied. Include enough information for us to investigate. Submitting a request does not automatically approve a refund. These conditions do not limit remedies required by applicable law.

How to request a refund

1. Email To be confirmed before publication with the subject “Refund request”.
2. Include your registered email, plan name, purchase date, payment/order reference and reason.
3. Include relevant evidence of the issue, without passwords or sensitive payment credentials.

Review and processing

Support response target: To be confirmed before publication.

Approved refund processing timeline: To be confirmed before publication.

Approved refunds are returned through the original payment method where supported. Bank or payment-provider processing can affect when the credit appears. Contact support if a confirmed refund has not arrived within the communicated timeframe. Access associated with a refunded purchase may be withdrawn.

Cancellation and returns

You can leave checkout before authorising payment. After payment, use the refund process above. Deleting your account or uninstalling the app does not automatically cancel a purchase or initiate a refund. We supply digital services, so there are no physical goods to return.

Failed or pending payments

If your bank shows a debit but access is missing, contact us with the payment reference before paying again. We will check the payment status. Any bank/provider reversal follows its processing timeline.